Below are some of our most frequently asked questions. If you can't find the answer you are looking for - then please get in touch.

Ribbon-Transparent-Background

Please see the Shipping Information page for all information. If you can not find the answer you are looking for then please contact us at hello@little-gift-box.co.uk 

All biscuits included in our little gift boxes are hand made by Georgias Biscuits. 

Each individual biscuit is wrapped in an airtight bag which is biodegradable and has an ingredient/allergy label on the back and it also will include the date the biscuit was baked. 

Biscuits are best eaten fresh, but have a shelf life of up to 2 months if stored in an airtight container. 

Ingredients - Flour, Margarine, Egg, Icing Sugar, Salt, Vanilla, Sprinkles, Granulated Sugar, Fondant Icing, Food Colouring.  Biscuits are baked in a home kitchen so may contain traces of Nuts. 

Biscuits are unfortunately not Vegan, Gluten or Dairy free.

Instagram = @georgiasbiscuits 

If you have any further questions about the biscuits, then please get in touch. 

All wax melts included in our gift boxes are made by Luna.

What are the wax melts made from?

  • They are made from soy wax which is biodegradable and vegan friendly.

Is the glitter used in the wax melts eco friendly? 

  • Yes, all the glitter used is biodegradable.

Are the wax melts CLP (classification, labelling and packaging) compliant? 

  • Yes, all of the wax melts have CLP compliancy labels on their packaging. 

Is the packaging used for the wax melts eco-friendly?

  • Yes, the bags used to package the wax melts are biodegradable. Unfortunately are currently not, but it's something that is being looked into. 

For any further information on the wax melts included in our little gift boxes, then please get in touch and we help answer your questions. 

As it currently stands, all of our sales are final. We don't accept any refunds or returns unless an item is damaged. If an item is damaged, please email us at hello@little-gift-box.co.uk  within 48 hours of receiving your gift box, please include photos of the damaged goods. 

Each gift box comes with the option of adding a free handwritten personalised message. If you would like to add a message, simply write your message in the notes box at checkout and we will handwrite it on a little notecard and pop it into your boxes.

Yes you can! We have a 'create your own' gift box option and there's 2 different size boxes to choose from. Simply click 'here' to get started and follow a few simple steps. 

You have the option to create your own gift box! Simply choose if you would like a letterbox gift or a gift box. 

The sizes are:

  • Letterbox - £2 (A5 & A4)
  • Gift box - £2 (we have 2 different size gift boxes so we will package your items in the size that suits best). 

There are no set limits - so you can select as many items as you would like! Which means you can spend as much or as little as you please! 

To create your own gift box....

  • Firstly you need to select the size you would like 'here'.
  • Then begin adding your chosen products! 
  • Once you have finished choosing, head over to checkout and leave a free personalised message if required. 

Please only order 1 create your own box per order. If you would like to order more than 1 box, then simply checkout, and then repeat the process again on a new order. 

Enjoy! ♥

If you think you should have recieved your little gift box and it has not yet arrived, firstly please check the date your order was dispatched. If you have not recieved a dispatch e-mail then please check your junk/spam inbox as they can sometimes get filtered into there. If it has been more than 7 working days after your dispatch date, then please contact us at hello@little-gift-box.co.uk and we will look into it further for you. 

We currently have 4 different sized boxes. 

We will package your order in a box size that suits best to what items you have chosen. 

Firstly we have letterbox friendly* boxes that measure -

A5 - W- 23cm   D- 16cm    H- 2.2cm.

A4 - W-34cm     D-23cm    H-2.3cm

This size box is designed to fit through all standard letterboxes but can cant guarantee this as some may vary. 

 

The next box is a small parcel size and measures - W- 14cm   D- 15cm   H- 5cm.

The other box is larger and measures - W- 31.5cm   D- 21.5cm   H- 9.5cm.

This box is classed as a 'small parcel' and can fit a wider selection of our products in. 

We love to work with small business that we think will suit our brand. If you are interested in having your product/s included in our gift boxes, then please head over to the contact page and fill in the form and tell us a little about your business and product/s and we will be in touch. 

We don't include any information in our little gift boxes such as billing and payment, as we understand they can be sent as gifts. 

If you notice after purchasing your little gift box that you have provided an incorrect shipping or billing address, as long as you have not received a shipping/despatch e-mail from us, then please contact us with the correct address and we will get this changed for you. Unfortunately after you have received shipping information then we can no longer change the details.  

If we have changed an address for you, the original details will still show on the order details as we cannot change it on the system, but can change it on your box

If you provide an incorrect shipping address and do not notice, we unfortunately can't be help responsible if your gift box is sent to the wrong address. So please double check you have entered the details correctly. Thank you.

We gift wrap each box by firstly protecting the items inside with wood wool or shredded paper, adding your message card and carefully seal with tissue. Then branded stickers and a lovely bow is added. The box will then be posted in an eco-friendly white postal bag to help protect it from any damages or a brown cardboard box. At The Little Gift Box, we are very conscious about doing our part to help protect the environment, which is why we have made as much of our packaging as eco-friendly as possible. This includes the postal bags, boxes, wood wool, tissue paper, shredded paper, business cards and message cards. If you have any further questions then please get in touch.

To send gift boxes to different addresses, you will need to place a separate order for each address as we cannot process multiple addresses in the same order.